Shipping Policy

We provide within the United kingdom shipping only.

Order cut-off time:

While these orders before 5.00 pm(GMT) Greenwich Mean Time (London) will be handed off to our shipping partners (USPS, UPS, and more), we cannot guarantee their ability to expedite the shipping process. If you have concerns, please contact customer service.

Handling time:

➤1 – 3 Business Days (Monday to Saturday)

UK Transit time:

➤Standard UK Shipping 5 To 7 Days (Monday to Saturday)

Shipping rate :

Free Shipping of All UK orders
We don’t charge any Tax

Customers can change their shipping address after an order has been placed. However, it is our policy that this change is subject to a modification fee.

Will Call Orders:

1 . After placing a will-call order, you will receive an email that it’s ready for pickup within one (1) hour.

2. You will have five (5) days to pick up your order – you do not have to pick it up on the same day.

3. When you pick up your order, you will receive a pickup confirmation email.

4. If you do not pick up your order within those five (5) days, we will email to let you know that your order is being returned to inventory.

5. If you have not picked up your order but you receive the pick-up confirmation email, please reach out immediately to let us know.

You have the right to cancel your order within 24 hours. For this, it will be sufficient only if the product is not delivered to the cargo companies.

You have created your order but you have changed your decision for a short time or things didn’t go as planned, all you need to do is to contact us and make an “Order Cancellation Request”. We will cancel your order and refund the relevant order amount to you.

Please contact us with your order number. Use our e-mail address for this. contact@beststores.us

Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we have control over it (once it’s by the carrier), but if still persists kindly email us 📧 Mail:contact@beststores.us we’ll try our greatest you.

Sometimes tracking information won’t be available. These technical issues which the tracking information isn’t updated on the app. In such cases, if still unable to locate your item, contact us 📧 Mail: contact@beststores.us we’ll assist you.

Parcels Damaged In Transit:

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.

CUSTOMER SUPPORT:
Company Rgs: N° 14076725

Email: contact@beststores.us
Phone: +44 0208 154 3303
Address: 71-75, Shelton Street, Covent Garden, WC2H 9JQ London, United Kingdom